Question 1

What platforms do you monitor?

Accepted Answer

We currently monitor Etsy, Amazon, and Shopify. We're constantly adding new platforms based on customer demand. Contact us if you need monitoring for a specific marketplace.

Question 2

How often do you check for policy updates?

Accepted Answer

We scan policy pages every 30 minutes, 24/7. When a change is detected, our AI analyzes it and sends you an alert within minutes.

Question 3

Can I customize which alerts I receive?

Accepted Answer

Yes! You can set up custom alert rules based on specific platforms, policy categories, or keywords. You can also choose your notification channels (email, SMS, or in-app).

Question 4

How does billing work?

Accepted Answer

All plans are billed monthly with full access to all features. You can cancel anytime from your account settings.

Question 5

Can I cancel anytime?

Accepted Answer

Absolutely. All plans are month-to-month with no long-term commitment. You can cancel anytime from your account settings.

Question 6

How accurate are the AI summaries?

Accepted Answer

Our AI summaries have a 95%+ accuracy rate. We use advanced natural language processing to identify key changes and their implications for your business.

Question 7

Can multiple team members access the same account?

Accepted Answer

Yes! Professional and Enterprise plans include team collaboration features with multiple user seats and role-based permissions.

Question 8

Do you store my marketplace credentials?

Accepted Answer

No. ShopShield monitors public policy pages and does not require or store your marketplace account credentials.

Question 9

What if I need help setting up?

Accepted Answer

We offer onboarding support for all new users. Professional and Enterprise customers get priority support and dedicated account managers.

Frequently Asked Questions